Conversational AI Solutions for your Business
We design the strategy with you, implement it in competitive times, and accompany you throughout the optimization process.
Let´s talk!
Tailored Solutions
We acknowledge your challenges and co-create the strategy that fosters connectivity with your customers
through a range of technological solutions.
Tech & Touch
Conversational AI
Automated, scalable,
and multichannel interactions with the precise human touch.
Identity
Verification
Get to know your customer, secure your processes, and comply with official regulations.
Conversational
Analytics
Make informed decisions based on real-time data and AI Intelligence.
Video Call
Leverage personal interaction in a friendly conversation to enhance your engagement.
Proactive
Messaging
Send customized and relevant messages to your customers, precisely timed and through their preferred channels.
Conversational
Platform
Manage conversations intelligently, scalably, and personalized across all your channels.
Professional Services for your Conversational Strategy
We merge precise conversational technology with the support of knowledgeable experts, resulting in valuable outcomes and meaningful connections.
E2E Conversational Experience Design
- Market and user trend researcH
- Co-creation of use cases
- Conversational flow design
- 360° design of conversational assistants with personality
Implementation and Development
- Multi-platform conversational channels and automation
- Bespoke integrations into your systems
- Development of NLP algorithms, customized training of NLU & LLM
- Tailored solutions enriched by customers’ information
Always-On Optimization
- Multi-platform bot consultancy
- Tailored trainings
- Data analysis and focused improvements
- Front and back-end processes optimization
E2E Conversational Experience Design
- Market and user trend researcH
- Co-creation of use cases
- Conversational flow design
- 360° design of conversational assistants with personality
Implementation and Development
- Multi-platform conversational channels and automation
- Bespoke integrations into your systems
- Development of NLP algorithms, customized training of NLU & LLM
- Tailored solutions enriched by customers’ information
Always-On Optimization
- Multi-platform bot consultancy
- Tailored trainings
- Data analysis and focused improvements
- Front and back-end processes optimization
Success stories
Collaborating closely with our clients and dedicated to ACHIEVING THEIR goals.
Happy clients in more than 12 countries
Trusted by leading global companies
The most innovative companies in LATAM
Success stories and recommendations from leaders like you support us
Natural conversations in multiple industries
Understanding the needs of successful companies, we apply solutions accordingly
Happy clients in more than 12 countries
Trusted by leading global companies
The most innovative companies in LATAM
Success stories and recommendations from leaders like you support us
Natural conversations in multiple industries
Understanding the needs of successful companies, we apply solutions accordingly
Our passion drives results
across multiple industries
Great goals have been achieved through versatile projects in various countries,
expanding our expertise.
Loyalty-Generating Shopping Experiences
Strategies that foster convenient end-to-end conversations
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Hyper-Personalized Financial Advisory
Enhancing the customer journey with intent analysis and secure processes.
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Unique Concierge Experiences at Scale
Unforgettable moments for your customers and results for your business
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Continuous Communication Throughout Transport Points
Streamline the logistics process through omnichannel communication across the supply chain.
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AI Strategies with Human-Centric Approach to Enhance Employee Experience
Implement assertive and dynamic experiences to increase engagement in your Human Resources programmes
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From CPG and Telco, to education and entertainment, delight your customers with AI conversational solutions
Connect with your customers naturally and seamlessly and achieve your business goals
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Our Nativos are ready to
co-design your tailored conversational strategy.
We assist you in creating conversations that genuinely connect with your customers.
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Voices from Leaders Like You
Retail
Marketing / E-Commerce Manager
"They are continually optimizing the developments we are building; they are a highly committed team to the project, evident in their attention to detail."
Pharma
Customer Service Manager
"We have effectively increased contactability with our clients and achieved higher sales. Since implementing Nativa Global's services, our customer base has grown."
Banking
Channels Operations Manager
"With Nativa Global, solutions are designed together in a professional manner, providing us with solutions based on their experience. The team's attention has been exceptional. We have expanded our reach to international clients."
Travel
Contact Center Director
"Thanks to the best practices they have shared with us and helped us apply, the services have performed remarkably well."
Retail
Project Innovation Leader
"We were always supported throughout the adoption process of the entire conversational strategy, in its phases of growth and project development. We are achieving outstanding results."
BPO
IT Solutions Manager / Applications Manager
"Their range of services is extensive, and they always have a solution for each of our needs, facilitating the speed of service development and implementation."
Walmart México
Ingrid Riquelme - eCommerce Digital Operations Sr Director
"Nativa nos ayudó muchísimo en términos de costos operativos y experiencia de usuario. Atendimos 3x más tráfico sin aumentar nuestros costos operativos, redujimos el 50% de los contactos."
BBVA México
Hector Ramirez Memije - IT Subdirector
"(Nativa's Solutions) make it possible for BBVA to do business remotely. With the power of video engagement, we’re able to process financial transactions efficiently, and meet all of the regulatory requirements."
