Conversational
Analytics

Take data-driven decisions based on historical and real-time data.

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Accelerate your conversational transformation

 

Utilize your conversational data to uncover customer insights, achieve cost efficiencies, and foster growth.

Intelligent and customized reports to improve your processes, available 24/7
Turn your customers’ information into actionable data
Analytics that power the entire Conversational Experience
Data-driven strategic decision-making
+400 metrics and analysis dashboards of interactions across any channel end-to-end, measuring the performance of your virtual and human agents, customer feedback, and much more.

Boost communication and personalization to create impactful customer experiences through data

Account for the variety of events within a conversational flow: most consulted categories, issues during interaction, and key moments for sales
Measure the performance between effectiveness and efficiency of your human operations and artificial agents
Enhance emotional connections with your users by analyzing effort and emotion during interactions with your brand
Verify that your conversational model works to achieve your goals –and incomes
Ready to use your conversational data?

How this conversational
intelligence may help you?

Control and protect your process information:

Monitor and analyze facial verification processes, IP validations, user geolocation, history, etc.

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Identify new business opportunities

Read patterns, trends, and obtain feedback from your users to analyze their behavior.

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Optimize the performance of your campaigns

Monitor acceptance, response, and effectiveness results of your proactive messages.

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End-to-end monitoring of the performance of your conversational strategies

Visualize intuitive metrics such as unique visitors, satisfaction, response time, resolution, and many more.

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Case studies

Retail

Incremento del 50% en ventas

Nos enorgullece compartir cómo hemos ayudado al segundo mayor retail de Colombia a lograr un impresionante aumento de hasta 54.2% en sus ventas en línea en tan solo 6 meses.

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Travel

Rolling to Success: The Car Rental Experience goes Conversational

Top player in the vehicle rental industry sought to adapt to evolving market dynamics and boost bookings. They teamed up with Nativa Global to deliver personalized travel experiences using conversational solutions.

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Banca

Onboarding digital: del registro al éxito en minutos

Nos emociona compartir cómo un titán de las finanzas, ha mejorado de manera significativa la experiencia de onboarding de sus usuarios, al integrar innovadoras soluciones conversacionales.

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Financial Services

Transforming the Banking Experience: End-to-End Conversational Strategy

Explore the success story of one of the world's largest banks and its end-to-end conversational strategy revolutionizing digital onboarding, product growth, and customer service.

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CPG

Open the Conversation and Discover a World of Possibilities for the Daily Goods

The major water distributor blends human touch with bots, resulting in a 79% boost in successful sales on WhatsApp.

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Generate your conversational strategy with our Natives

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